A bit like selling, negotiating is considered by many to be something of a dirty word. But the fact remains that we all negotiate every day, either in set piece negotiations or on the hoof in day-to-day business activities. John's course typically takes a whole day and looks at the varied aspects of negotiating:

• How to structure a negotiation strategy
• The typical phases of negotiations
• Projecting confidence and assertiveness
• Reading signs and body language
• Dealing with ploys and tactics
• Telephone negotiations
• Questioning techniques
• Summarising and concluding effectively

This Negotiation Training Course is recommended for business managers who need to negotiate externally and to those who need help to win consensus internally. Trimbos Training will give you tips and tools to use in planning and conducting successful negotiations.