Where do you begin with such a sprawling subject? Although it can be broken down into modules, John typically favours an intensive one day workshop which looks at what motivates people and draws out their best performance - and then provides a set of tools and techniques for people managers to use. The course covers:

• Motivation - how to harness people's motivators
• Supervisory skills
• The art of delegation
• Giving feedback
• Performance management
• Dealing with tricky people management situations
• Dealing with different personality types

This Managing People Training is recommended for professionals just starting to manage people. Attendees will learn ways to motivate and reward their people and therefore how to run their teams more effectively.